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Barclaycard apologises.


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Barclaycard apologises after sending widow 317 letters in one day

Sandra Grant, a widow who was sent 317 letters in one day by Barclaycard, has received an apology after the firm admitted that the only correctly addressed letter was for her dead husband.

Sandra Grant, 55, of Erith in Kent, was astonished when the letters came through her letter box and said it took her “all morning” to sort through them.

She said the letters were all addressed to her but that they all contained account details for different customers, including how much they owed.

Mrs Grant, a mother-of-two, said she had already notified Barclaycard of the death of her husband Ben last month.

“It took me all morning to open up every envelope and out of the whole pile only one of them was actually meant for my husband,” she said.

“I’ve sent them his death certificate, so this should not have happened. It is all very distressing, I am trying to grieve for my husband and this is the last thing I need.”

The letters displayed various customer account numbers, names, post codes and the amounts owed.

“If this information had fallen into the wrong hands someone could have had a field day,” Mrs Grant added.

Earlier in the week Littlewoods Personal Finance Ltd had made the same mistake, sending Mrs Grant 10 letters which were addressed to her but detailing the repayments on other customer accounts.

“It’s very strange how the same thing happened twice in one week,” she said. “The only thing I can think is there has been some kind of computer error.”

Littlewoods Personal Finance Ltd is a joint venture between Barclaycard and Littlewoods, which provides credit cards and personal loans.

Mrs Grant said that her husband also had a credit card with the company, but they had also been notified of his death.

“I won’t be sending any of the letters back, they will have to come and pick them up themselves. If they continue I will go to Watchdog, this sort of thing shouldn’t be happening in the current climate.”

A spokesman for Barclaycard said: “We would like to apologise unreservedly for the distress caused to Mrs Grant by this unacceptable mistake.“We are currently investigating how these letters were printed and sent to Mrs Grant’s address and will be contacting her personally to apologise.”

http://www.telegraph.co.uk

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http://www.condron.us

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April 28, 2009 - Posted by | Blogroll, Entertainement, People, Politics

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